Privacy policy
How we look after your personal and health information
Our commitment
Res-source Natural Health respects your privacy. We collect and handle your personal and health information in line with the Privacy Act 2020 and the Health Information Privacy Code 2020.
This policy explains what information we collect, why we collect it, and how we keep it safe.
What we collect
When you book or attend an appointment, we may collect:
- your name, date of birth and contact details
- your health history, symptoms and any information you share about your wellbeing
- notes about your treatments and progress
- payment details for your appointments
This website does not have a contact form, does not use cookies and does not use tracking or analytics tools.
Online bookings
Our online bookings are managed by Cliniko, a practice management system. When you book online, the details you enter are stored securely by Cliniko on our behalf. You can read Cliniko's privacy policy on their website.
How we use your information
We use your information to:
- provide safe and appropriate treatment
- manage your appointments and contact you about them
- keep accurate clinical records
- process payments
We will not sell your information or share it for marketing. We only share your health information with other health providers when you agree to it, or when the law allows or requires it.
Storage and security
We take reasonable steps to keep your information secure and protect it from loss, misuse or unauthorised access. Health records are kept for as long as the law requires.
Your rights
You can ask to see the information we hold about you, and ask us to correct it if you think it is wrong. To make a request, please email contact@res-source.com.
If you have a concern about how we have handled your information, please talk to us first. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: November 2026